F.A.Q.

How long has Schatzi's Hidden Treasures been open?

Schatzi's was established fifteen years ago, as a kiosk.

We're proud to be a Humboldt-based family business. The awesome selection stems from many years of traveling, good taste, and respect for our customers who tell us what they want.


How old do you have to be to buy glass pipes?

Because all of our products are listed for tobacco use only, the age of 21 years is required.


How old do you have to be to buy knives?

The legal age to buy knives is 18 years.


What are the hours for the brick and mortar real Schatzi's Hidden Treasures in the Bayshore Mall? (Due to Covid-19 our hours have changed)

Mon 11:00 am - 7:00 pm

Tue 11:00 am - 7:00 pm

Wed 11:00 am - 7:00 pm

Thu 11:00 am - 7:00 pm

Fri 11:00 am - 7:00 pm

Sat 11:00 am - 7:00 pm

Sun 12:00 am - 6:00 pm


What are your shipping and handling charges?

Shipping and handling are based on the total weight of the items ordered.


How will I know you received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)


What are your payment options?

We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover), as well as Paypal, Apple Pay, and Google pay.


How long after placing my order should I expect to receive my shipment?

All orders are shipped from our store within 48 hours of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 7-10 business days of the order date. Orders being shipped outside of the United States generally arrive within 3-4 weeks of the order date.



What is your return policy?

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department at (707) 269-0500 to obtain an approval number.  Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

  1. Make sure the item is in like new condition. We cannot refund or credit returned items that are marked or otherwise damaged.
  2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.
  3. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:

Schatzi's Hidden Treasures
3300 Broadway
Suite 800
Eureka, CA 95501

If you have additional questions about our returns policy, please e-mail our Customer Service department at orders@schatzisonline.com.